Privacy Policy

Last updated: 1 January 2024. This Privacy Policy applies to Aqverontis Pty Ltd (ABN 00 000 000 000), Level 12, 333 Collins Street, Melbourne VIC 3000, Australia ("Aqverontis", "we", "us" or "our"). It describes how we collect, use and protect information provided through the Aqverontis platform and website.

1. Information We Collect

We collect information you provide directly, including:

  • Name and email address submitted through the contact or access-request form.
  • Messages and attachments sent to the support team.
  • Data sets and information submitted through the platform interface after access is granted.
  • Technical information such as browser type, device type and general geographic region, collected automatically when you visit the website.

2. How We Use Your Information

We use the information we collect to:

  • Review and respond to access requests and support queries.
  • Operate the Aqverontis platform and deliver automated analysis results.
  • Communicate with you about your account, requests and platform updates.
  • Improve the platform's performance and user experience.
  • Comply with applicable Australian law.

3. Information Sharing

We do not sell, rent or share your personal information with third parties for their own marketing purposes. We may share information with service providers who assist us in operating the platform, subject to confidentiality obligations. We may also disclose information when required by law or to protect the rights and safety of users.

4. Data Retention

We retain personal information for as long as necessary to provide the platform and fulfil the purposes described in this policy. Contact-form submissions are retained for a minimum of 12 months for support continuity. You may request deletion of your information by contacting us at [email protected].

5. Security

We implement reasonable technical and organisational measures to protect the information we hold against unauthorised access, loss or misuse. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Australian privacy law, you have the right to access, correct or request deletion of your personal information. To exercise these rights, contact us at [email protected] or +61 3 9001 5827.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

8. Contact

For privacy-related questions, contact Aqverontis Pty Ltd at: Level 12, 333 Collins Street, Melbourne VIC 3000, Australia. Email: [email protected]. Phone: +61 3 9001 5827.